Question 1

What services does HoneyHill HomeCare provide?

Accepted Answer

HoneyHill HomeCare provides companionship services such as meal preparation, laundry, light housekeeping, grocery shopping/errands, transportation, medication reminders, grooming, and respite care.  We also provide personal care services such as bathing, grooming, dressing, hygiene assistance, mobility assistance, transferring and ambulation assistance, toileting and incontinence care and feeding/special diet assistance. We also provide care for those living with Alzheimer’s, Dementia, Multiple Sclerosis, ALS, Parkinson’s, etc. 
 
Our Services

Question 2

What is home care and how does it differ from home healthcare?

Accepted Answer

In its truest meaning, home care refers to any type of care (medical or non-medical) that is provided for the client in their home. In recent years, however, there has been a slight shift in terminology. 
 
While home care can be used to describe both medical and non-medical care, typically "home care" refers to non-medical care such as companionship/homemaking services and personal care services, while "home healthcare" refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy.

Question 3

Does insurance pay for non-medical home care services?

Accepted Answer

Yes! 
Non-medical home care services are covered under long term care insurance policies, Medicaid, and some Veteran’s Administration programs.
 
All reimbursement options are dependent upon multiple factors. HoneyHill HomeCare can assist you with determining your insurance coverage and benefits either during an in-home visit or over the phone.
 
Call us at (629) 201-6130 or Contact Us here.

Question 4

Do you provide services to individuals in nursing homes or assisted living communities?

Accepted Answer

Yes. 
HoneyHill HomeCare can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.

Question 5

How are Caregivers selected?

Accepted Answer

Each caregiver is an employee who is carefully screened and trained before caring for a client.  Each must undergo a rigorous process including national and local criminal fingerprint background checks and personal and professional reference checks.

All caregivers are bonded and insured for our clients’ peace-of-mind. We strive to hire the very best caregivers and try to pair the perfect fit between client and caregiver, because we only hire people we would want to care for a member of our own family.

Question 6

How much does in-home care cost?

Accepted Answer

For each client, the price may vary depending on the severity of help needed. We encourage you to contact the office directly for a complete list of products and services available!
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Question 7

Are services available 24 hours, 7 days a week?

Accepted Answer

Yes!  Services are available for 24 hours, 7 days a week, 365 days a year.

Question 8

Is there a written plan of care for each client?

Accepted Answer

HoneyHill develops an individualized and completely confidential "Care Plan" for each client. We use this care plan to outline the details of the care needed, so that the caregiver knows the client's condition, types of services to offer, and other pertinent information they need to provide the best care possible!

Question 9

Will I have the same caregiver all the time? Will we get to meet before the services start?

Accepted Answer

During the initial conversation and the in-home visit, the Client Care Coordinator will document the services required and the client's preferences. Then, the Client Care Coordinator selects the best caregiver fit for the client and will arrange an introduction between the client, caregiver, and Coordinator to introduce each member of this new team.  During that meeting, all of the involved parties review the Plan of Care to ensure that everyone agrees and understands what services are to be provided.
Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.
If your loved one receives care for many hours in a day, or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Question 10

What if my caregiver is sick or on vacation?

Accepted Answer

HoneyHill HomeCare employs a team of caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. If your caregiver is unable to come to her shift, we will replace them with another caregiver that will be a good fit.
Then, we will also introduce the interim caregiver to you and review your case with the interim caregiver prior to service.   With the new caregiver filling in, our goal will be to keep services provided as usual and to your highest standards.

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